Our Payment, Return & Refund Policy

Retail Orders

For individual retail orders, we ship the next working day after order confirmation.

Delivery is handled by your preferred logistics partner — simply select your carrier at checkout.

Shipping costs are calculated and displayed at checkout based on your location and chosen carrier.

Once your order is dispatched, tracking information will be provided by the carrier.

Wholesale & B2B Orders

For wholesale orders, our standard production and packaging lead time is 7 working days from order confirmation.

We do not arrange shipping on behalf of wholesale buyers — all shipments are handled by the buyer's preferred logistics partner. Shipping costs are covered entirely by the buyer.

Once your order is handed to the logistics company, tracking and delivery responsibility passes to the carrier.

Wholesale shipment handover takes place after receipt of the second payment instalment — 50% of the order value prior to logistics handover.

We offer two convenient payment methods to suit both retail and wholesale customers.

Credit & Debit Card
Retail orders can be paid securely online via our payment gateway at checkout. We accept all major credit and debit cards. Your payment is processed instantly and your order is confirmed immediately upon successful payment.

Bank Transfer
For customers who prefer bank transfer — whether retail or wholesale — please contact us to confirm your order first. Once your order is approved and confirmed, we will provide our bank details for direct transfer. Your order will be processed upon receipt of payment.

Wholesale Payment Terms
For wholesale and B2B orders, payment is made in two instalments:

• 50% of the total order value as advance payment upon order confirmation
• 50% of the total order value prior to handover to the logistics company

We take great pride in the quality of every product we make. If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery at beyoglulokum@gmail.com with photos of the issue and we will resolve it immediately — either by replacement or refund.

For unopened and undamaged products, returns are accepted within 14 days of delivery. Return shipping costs are covered by the buyer.

Due to the perishable nature of our food products, opened or partially consumed items cannot be accepted for return unless they are defective.

For wholesale and B2B orders, return and refund terms are agreed upon individually at the time of order confirmation. Please refer to your order agreement or contact us directly for details.

For any questions regarding shipping, returns or refunds please contact us:
📧 beyoglulokum@gmail.com
📱 +90 501 516 11 09 (WhatsApp & Telegram)